By purchasing a product from our shop, you agree to all of the following Terms and Conditions.
The Let Me Love You Zine team reserves the right to cancel and refund any orders from those who have not read the Terms and Conditions.
SHIPPING AND DELIVERY:
Buyers located in VAT-collecting countries (i.e., the UK and EU) acknowledge that any orders placed through our BigCartel store do not include VAT taxes and that buyers are personally responsible for paying these taxes.
All physical products (books and merch) displayed on our shop are in-stock. Orders will be received in a first-come, first-served basis. The store will be updated as stock runs out; if an item is ordered but out of stock, we will contact the customer right away to communicate this error and refund the customer. Orders will ship within 10 business days of being placed.
Any customs or taxes that may apply to each order after shipping are to be handled and paid by the buyer. The Let Me Love You Zine team is not responsible for any additional delays or fees once the product reaches customs. All shipping options automatically include a tracking number.
Flat letter mail orders will be shipped in an envelope with cardboard to prevent bending.
All other mail will be shipped inside protective bubble mailers to minimize damaged edges or scuffing.
For bundles, orders will utilize additional packaging to protect the book from any sharp edges.
REFUNDS & RETURNS:
The Let Me Love You Zine team will only issue refunds under the following conditions:
- An order was lost or damaged during transit, and your post office refuses to reimburse you for the loss.
- An error was made on behalf of the Let Me Love You Zine team (e.g., incorrect address).
If an order arrives partially damaged (e.g. a merch item damaged during transit), we will evaluate the situation on a case-by-case basis and may issue the buyer with a partial refund for that item if applicable.
The Let Me Love You Zine team will not issue refunds in the following circumstances:
- The buyer changed their mind after receiving the purchased product.
- The product was sent to an incorrect or old address due to error on behalf of the buyer.
In the case where an order is returned to the Let Me Love You Zine team (due to an address error, failure to deliver, logistics on behalf of the shipping company, etc.), the buyer may choose to have the product shipped to them again if they pay the shipping fee. If the buyer wishes to cancel the purchase at this stage, we will only refund the value of the product.
Any and all refunds will be made to the payment method that was used to purchase a product.